Our goal is to offer the most comprehensive list of solutions, so we will mention both third-party Help Desk software services that integrates with WordPress as well as showing you open-source WordPress support and ticketing plugins.
Help Scout is one of the leading help desk and customer support software for online businesses. It is extremely easy to use, and there are already plugins that allow you to integrate it with your WordPress site.
Zendesk is another popular customer support and ticket system for businesses. It supports teams, multiple products, docs, and works very well with WordPress based sites.
Zendesk for WordPress makes it possible to seamlessly integrate Zendesk customer support system into your WordPress site.
It allows logged in users on your WordPress site to access the helpdesk without switching accounts. You can view your tickets in your WordPress dashboard. You can even convert comments into support tickets.
The plugin also allows you to add Zendesk Dropbox tab to any page on your WordPress site.
Awesome Support is an open source WordPress help desk plugin that runs entirely on your WordPress site. The basic plugin is available for free and is good enough to be used as a full fledged help desk system.
You can extend the features using paid addons. It provides a ticketing system, email notifications, restricted access, file and media uploads. You can also add your own fields to extend the ticket forms using custom fields.
WPHelpDesk is a premium WordPress help desk plugin. It runs on your own WordPress site, allowing you full control over your support system.
It integrates seamlessly into your WordPress site and can be used with any WordPress theme. You get unlimited agents, email notifications, ticketing system, file and media uploads and custom fields. The plugin website has a demo where you can test both the back-end and front-end of the software.
WP Support Plus is a free plugin to add customer support section on your WordPress site. It allows users to create tickets, choose category, status, and priority for tickets.
Apart from agents, it comes with a supervisor user role as well. The plugin uses Ajax which makes ticket submission and customer support easier and faster. Translations are available for more than a dozen languages.
It also allows you to add a support tab to be displayed on all your WordPress pages and posts. Users can click on the tab to select the support channel or open a ticket.
bbPress is a lightweight forum software made for WordPress. It is efficiently used by some WordPress companies as their customer support forum.
If you do decide to use bbPress for customer support, then you will need to set up several additional plugins to install. However, with built-in notifications, easy extendibility, and plenty of add-on plugins make bbPress a viable contender to be considered for a support forum.
We hope this article helped you find the best WordPress help desk plugin for customer support. You may also want to checkout our guide on how to add a wiki knowledge base in WordPress and our list of the best live chat support software for WordPress.
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